SPECIALIST Assist Digital for our Tirana office we are looking for Multi Language Quality Specialist for customer operations Is a Customer Experience Management Company. We provide end to end services blending human and artificial intelligence to improve

PËRSHKRIMI

SPECIALIST ASSIST DIGITAL FOR OUR TIRANA OFFICE WE ARE LOOKING FOR MULTI LANGUAGE QUALITY SPECIALIST FOR CUSTOMER OPERATIONS IS A CUSTOMER EXPERIENCE MANAGEMENT COMPANY. WE PROVIDE END TO END SERVICES BLENDING HUMAN AND ARTIFICIAL INTELLIGENCE TO IMPROVE

You have excellent analytical and problem-solving skills§ Outstanding communication skills§ Excellent organizational skills§ Excellent knowledge of Italian (written and spoken)§ Excellent knowledge of English language (written and spoken)§ Proficient in MS Office (word, excel), monitor and analyze consultants calls and review emails for accuracy of information and call/e-mail handling standards§ ensure that consultants are delivering a high level of customer service§ verify that agents are providing accurate solutions to customers§ record evaluations utilizing departmental quality monitoring programs§ deliver coaching feedback to agents on call and email performance§ provide specialist and the manager with regular performance feedback on the agents§ participates in the improvements of quality monitoring forms and quality standards, a growth path aimed at enhancing your professional experiencestimulating, international work environment with heterogenous teams and the opportunity to expand your knowledgefull time employment contract, apply through the following link https://go0.it/gnw6v, Tiranë